"Users Happen: A Survival Guide - Tales of the Unbelievable"
A comical look at user-reported IT phenomena, and how SMB IT managers can react.
At small and midsize businesses, users of IT can be challenged by everyday phenomena – and even some paranormal ones. The problem is, users don't always know how to respond. That's where IT professionals can provide technology solutions that help users prepare for their inevitable – and peculiar – challenges.
This “survival guide” gives SMB IT managers a look at some not-so-commonly reported IT issues, and some suggestions on how to take on these very unreal challenges:
When objects take on a life of their own
What the aliens want
The interaction of user fact and fable
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